Alarm Grid Grandfathering Support for Some Discontinued Thermostats
Posted By Michael GorisBack in May of 2018, we posted about Alarm.com discontinuing support for some older Z-Wave thermostat models. This meant that it was no longer possible to add these thermostats to an Alarm.com account. Only existing units that already been added were grandfathered in. But there's an update.
Before, you would lose access to these thermostats through Alarm.com if you ever had to have your Alarm.com account recreated for whatever reason. The most common reason for this is because you were switching to a new alarm dealer. Upon rebuilding the Alarm.com account, the Z-Wave thermostat integration was lost, and you would no longer be able to use the older unit with the platform. Many users were required to purchase new thermostat models as a result.
The following Z-Wave thermostats were affected by this issue:
- 2GIG CT-100
- 2GIG CT-30
- GE TSTAT-300
Alarm.com has now provided an update so that you will be able to bring over one of the aforementioned Z-Wave thermostats to a new or recreated Alarm.com account, provided that the thermostat is already paired with an existing Alarm.com account. In other words, you should not expect to be able to enroll a random used model of one of the models listed above with your Alarm.com Z-Wave Network. But if you have one of the aforementioned models, and you are switching to a new alarm monitoring provider, or if you are having your Alarm.com account rebuilt, then you will now be able to bring it over.
If you have any questions, or if you would like to learn more about the monitoring services offered by Alarm Grid, please email us at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!
Vivint alarm system media reports
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